All Cleaning Services - Terms and conditions

These terms and conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word "you" or "your" it means the Customer: "we", "us" or "our" means, as the circumstances require, the company trading under the name Aussie Handyman and/or any of its subsidiaries with whom you are contracting. We recommend you arrange insurance to cover your goods and/or premises upon which, and in which, the relevant Work (hereinafter defined) is undertaken. Your attention is drawn to Clauses 4, 9, 10, 11 and 12 which set out our liability to you for loss of or damage to goods and property.

1. Our Rates:

We will charge you based upon actual hours spent conducting the Work on your behalf, which may be in excess of our Quotation (hereafter defined). Our rates per hour (exclusive of VAT) are as £45. The only reduced rates shall apply where the quotation is made for a full day at £275 (up to 8 hours), or Half Day (up to 4 hours) £160.

2. Quotation:

Upon a request by you for the provision of our services in relation to Work, we shall provide youwith a quotation ("the Quotation”). That quotation, along withthese terms and conditions, unless otherwise stated, shall constitute the entire agreement between you and us. The price payable under the Quotation represents the minimum payable by you in relation to the provision of services for the Work undertaken. We reserve the right to change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. All quotations are given in British Pounds.

3. These include:

(a) You do not accept our quotation in writing within 28 days, or the Work is not carried out or completed within three months.

(b) We supply any additional services not included within the quotation in relation to Work or otherwise.

(c) Services relating to jobs that are not are normal Workare requested by you.

(d) We have to pay parking or other fees, fines or congestion charges in order to carry out the

Work on your behalf.

(e) There are delays or events outside our reasonable controlwhich increase or extend the resources or time allowed to complete the agreed work.

(f) Extra fuel charges apply when travelling outside the M25.

(j) There is a minimum charge of £56 (per half tonne) for taking goods to a refuse/recycling centre. In any and all such circumstances,

(h) We have to supply any materials, in which case we charge 20% of the total amount of the price for the materials, or if on site, for the time spent trying to locate the materials, based on our Hourly Rate.

4. Your additional Responsibilities:

It will be your sole responsibility to:

(a) Arrange adequate insurance cover for any goods or premises upon which or in which the Work is undertaken as our liability islimited under clause 9.

(b) Obtain at your own expense, all documents, permits including parking or visitor permits orvouchers or relevant change for the parking metres, permissions and licences necessary for the Works to be completed. This includes reserving a suitable parking place/suspension bay within close proximity of the property for our vehicle/s if required. If, as a result of your failure to obtain such documents, permits, permissions and licences necessary for the Works to be completed we are found liable to a third party, you agree to indemnity us and hold us harmless for the full amount of such liability.

(c) Be present or represented during the Works. We are not responsible for any loss or damage if the relevant goods and/or premises are left unattended during the Works.

(d) Ensure authorized signature on agreed job sheets or other relevant documents by way of confirmation of completion of the Works.

(e) Prepare adequately and stabilize all goods upon which Work is to be undertaken prior to the Work commencing.

(f) Provide us with a contact address for correspondence during the Work.

5. Our Responsibilities:

It is our responsibility to complete the relevant Work requested by you. We will endeavour to complete the Works as soon as reasonable practicable, but time shall not be of the essence unless expressly agreed to the contrary in writing between youand us. If we fail to discharge the responsibilities identified in the above paragraphs we will, subject to the provisions ofclauses 9, 11 and 12, be liable under this agreement to compensate you for such failure. We will not be liable to compensate unless lossor damage occurred as a result of negligence or breach of contract on our part. The amount of our liability under this clause shall be determined in accordance with clauses 9 and 11.

All tools needed are included in Aussie Handyman Prices. Aussie Handyman may, upon agreement, deliver additional materials, needed for the work. In this case the customer should cover the charges for such materials. No shipping charges would occur. The delivery time-frame of the service would initially be agreed on the time of the booking.

6. Ownership:

By entering into this Agreement, you guarantee that:

(a) You own any goods in relation to which Work is to be completed and/or any premises in which the Work is to be completed; or

(b) The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.

(c) You will provide us with a full indemnity, hold us harmless and pay us in respect of any claim for damages and/or costs brought against us by any third party if the statement in 6 (a) or (b) is not true.

7. Charges if you postpone or cancel the works:

By agreeing to undertake the Works we incur costs in preparing for it and also lose the opportunity to undertake further work that would use the same resources. Because of this, we may suffer loss if you cancel this contract or postpone its performance. The amount we will potentially lose will depend upon when the cancellation and/or postponement occurs. If you postpone or cancel this Agreement less than 48 hours , we will charge you according to how much notice is given. "Working days" refer to the normalworking week of Monday to Friday and excludes weekends and Public Holidays. If you postpone or cancel a Service having made abooking, we reserve the right to charge you 50.00 GBP. We reserve the right to set off anycharges which might otherwise.

8.Customer complaints

a. Any complaint about the performance of the Cleaning Services must be made in writing to one of the Aussie Clean Team's managers within 1 working day of the occurrence complained about and the Aussie Clean Team will take reasonable action, without cost to the Customer, to investigate and (unless it reasonably considers that the complaint was not justified) take reasonable remedial action provided that the Customer is present at the Location at the end of the Cleaning Services to sign off. If the Customer is not present at the end of the Cleaning Services job, the Cleaning Services will bedeemed to have been completed to the satisfaction of the Customer.b. In the absence of complaint it will be assumed that the Customer is satisfied with the Aussie Clean Team's performance of the Cleaning Services however nothing in this clause shall act so as to waive or limit any right or remedy either Party may have under these Terms and Conditions or as may be provided by applicable law.

 

8.1 Return and Refund Policy

Aussie Handyman provides a service, which can not be returned. Aussie Handyman guarantees to complete the service according to previous agreement, noted in the Booking Confirmation. If the service is proven to not be completed to the standards confirmed,Aussie Handyman would re-attend free of charge or offer partial or full refund. Refunds will take place within 48 hours after the relevant agreement.

9.Payment

    The following document contains Payment Terms and conditions of Aussie Handyman Service. All payments are to be arranged in British Pounds. Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the following conditions.

    Payments associated with services provided are arranged by the methods listed below, as follows:
• I. Cash payment
• II. Bank transfer payment
• III. Card payment

Invoice will be provided within seven days after payment is received. This is required by our Accounting Department for processing, verifying and audit purposes.

I. Cash payments

• I. 1. Cash payment is accepted upon completion of the requested work, directly to the company personnel.
• I. 2. Cash payment can be left in an envelope or other container at a specified location in the property where the requested service is being performed - company staff must be advised with all necessary details.
• I. 3. Cash payment can be left with a contact person present at the working site - company staff must be advised with all necessary details.
• I. 4. Cash payment can be left at a specific location, different from the working site, in cases where keys are to be picked from/delivered back to a different address. The cash payment associated with the requested work must be present at this location, in an envelope or other container, or left with a specified contact person - company staff must be advised with all necessary details.
• I. 5. In cases where the cash payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3 and I.4. from our Payment terms and conditions), such is expected within a time frame of 5 working days following completion of the work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
• I. 6. In cases where cash or bank transfer payment is not received in accordance to the aforementioned conditions (Point I.1, I.2, I.3, I.4 and I.5 from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.
• I. 7. Services, payable with cash, bank transfer or card payment and associated with private customers, corporate customers, agencies and any type of business registered entities, valuing £400.00 or above, are to be secured with a deposit of 100% of the materials costs and 50% of the labour costs for the service, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. Deposit amount can be arranged with card payment (for reference, point III. from our Payment terms and conditions).

II. Bank transfer payments

• II. 1. Bank transfer payments from private customers are only acceptable upfront. The amount associated with the requested work must be effected into a specified bank account at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company holds the right to cancel the service.
• II. 1.a. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. from our Payment terms and conditions) and the service is provided, such is expected within a time frame of 5 working days following completion of the work. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
• II. 1.b. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point II.1. and point II.1.a. from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.
• II. 2. Bank transfer payments from corporate customers, agencies and any type of business registered entities is acceptable within a time frame of 15 working days upon completion of the requested work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.
• II. 2.a. Services, payable with bank transfer, cash or card payment and associated with private customers, corporate customers, agencies and any type of business registered entities, valuing £400.00 or above, are to be secured with a deposit of 100% of the materials costs and 50% of the labour costs for the service, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. Deposit amount can be arranged with card payment (for reference, point III. from our Payment terms and conditions).

III. Card payments

• III. 1. Card details associated with services provided for private customers, corporate customers, agencies and any type of business registered entities are provided upon the act of arranging a booking for the services. Those details serve as a security measure in regard to last minute cancellations in accordance to our Terms and Conditions, as well as arranging payments if such payment method is agreed during the act of arranging the booking.
• III. 1.a. In cases where card details are not provided in accordance to point III.1. from our Payment terms and conditions, or a different card is to be used for arranging the payment, such details are to be provided at least 5 hours prior to the service start in order to successfully confirm the booking.
• III. 1.b. In cases where card details are not provided in accordance to the aforementioned conditions (Point III.1 and III.1.a from our Payment terms and conditions), our company holds the right to cancel the service.
• III. 2. The card details provided by the customer are used for processing the charge for the relevant service, inclusive of a transaction fee. The transaction fee values a flat rate of GBP 3.50 for a single transaction. The transaction fee is applied on top of the quoted amount for the service. For regular domestic cleaning, the transaction fee for card payments values GBP 1.50 for a single transaction.
• III. 3. Card transactions are processed on the day of the service.
• III. 4. Services, payable with card payment, bank transfer or cash and associated with private customers, corporate customers, agencies and any type of business registered entities, valuing £400.00 or above, are to be secured with a deposit of 100% of the materials costs and 50% of the labour costs for the service, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. Deposit amount can be arranged with card payment (for reference, point III. from our Payment terms and conditions).
• III. 5. In cases where card payment fails, customer is promptly informed by the company. If no action is taken by the customer in order to address the issue, invoice with payment instructions is sent to the cusomer by email. Payment is expected within time frames, stated in Point II. of our Payment terms and conditions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

    Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company Payment terms and conditions, as well as the general Terms and conditions.

9 Determination of amount of our liability for loss or damage:

Our liability to you is to be determined in accordance with this Clause 9 and Clause 11. In the event of direct loss (excluding anyconsequential losses) of or damage to your goods caused by negligence on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account their age, wear and tear, depreciation and conditionimmediately prior to their loss or damage, subject to a maximum liability of £40 per item. For the avoidance of doubt, all liability and compensation for loss shall be calculated as above and not on a "new for old” basis. We will always seek to repair a good in the first instance in which case the damage will be limited to the repair costs. An Item is defined as :­The entire contents of a wardrobe, drawer, box, parcel, package, carton, or similar container; and any other object or thing that is moved, handled or worked upon by us.

10 Damage to premises or property other thangoods:

If we cause loss or damage to premises or property other than as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only provided that we are not liable for the first £250 of any claim. If we cause damage as a result of moving or Working upon goods under your express instruction, against our advice, and where to move or Work upon the goods in the manner instructed is likely to cause damage, we shall not be liable. If we are responsible for causing damage to your premises or to property other than goods you must note this on the worksheet or delivery receipt as soon as practically possible orwithin a reasonable time. This is a condition of the Agreement.

11. Exclusion of liability:

We shall not be liable for loss or damage caused by fire or explosion. It is your responsibility to insure your goods against fire or explosion. To the extent permitted by applicable law, the Aussie Handyman Team disclaims all liability to the Customer in connection with the Aussie Handyman Team's performance under these Terms and Conditions, including but not limited to liability for loss of profits and other consequential losses. Except in the case of death or personal injury caused by the Aussie Handyman Team's negligence, the liability of the Aussie Handyman Team under or in connection with these Terms and Conditions whether arising in contract, tort, negligence, breach of statutory duty or otherwise, howsoever shall not exceed the Service Charges paid by the Customer to the Aussie Handyman Team under these Terms and Conditions. Neither Party shall be liable to the other Party in contract, tort, negligence, breach of statutory duty nor otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by that other Party of an indirect or consequential nature including without limitation any economic loss or other loss of turnover, profits, business or goodwill. The Aussie Handyman Team will not be liable for the first £250 of any claim. We will not be liable for any loss of or damage togoods if caused by any of the following circumstances:­

(a)By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, fires, flood, tempest or other adverse weather conditions, industrial action or other such events outside ourreasonable control;

(b)Loss or damage arising from Chemical, Biological, Bio­chemical, Radioactive, Electromagnetic activity and or weapons and Cyber Attack;

(c)Perishable items and/or those requiring a controlled environment

(d)Indirect or consequential loss of any kind or description including loss of profits; business interruptions; loss of contracts; or loss of revenue whatsoever and howsoever arising;

(e) By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances;

(f) By vermin, moth, insects and similar infestation, damp, mould, mildew or rust;

(g) By cleaning, repairing or restoring unless we arranged for the Work to be carried out;

(h) By change to atmospheric or climatic conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion or gradual deterioration unless directly linked to ingress of water;

(i) For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage;

(j) For any goods which have a pre­existing defect or are inherently defective;

(k)For complying with any acts, regulations, bye laws, orders orrestrictions imposed by any government or authority (public or local); and

(l) Theft of any goods.

12. Third Parties

The Contracts (Rights of Third Parties) Act 1999 shall not apply to this contract. Further, no member of staff, employee or director of us will be considered a party to this Agreement nor will they be liable to you for any loss, damage, mis­s-delivery, errors or omissions under our Agreement. Our liability will cease upon completion of the Works.

13 Time Limits for Claims

At the time of completion of the Works, you must notify us in writing of any visible loss or damage to any goods and/or premises at that time. Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to any goods and/or premises unless a claim is notified to us, or to our staff or agents in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of completion ofthe Works. The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of completion of the Works. Consent to such a request will not be unreasonably withheld.

14. No Set off

The Customer shall pay all money due under these terms and conditions without any discount, deduction, set off or counterclaim regardless of any claim or dispute which the Customer has or alleges it has against the Aussie Handyman Team.

15. Interest on late payment:

If the Customer fails to pay any sum due on the due date of payment in accordance with these Terms and Conditions, the Customer shall pay to the Aussie Handyman Team interest on such overdue amounts at the rate of 2% per year plus the base rate from time to time of Barclays Bank plc calculated on a day­to­day basis.

16 Our Right to sub-contract the work

We reserve the right to sub­ contract some or all of the Work. If we sub­contract, then these conditions will still apply save to the extent that nothing in these terms and conditions shall confer on any other third party anybenefit or right to enforce these terms and conditions.

17. Method

We have the discretion to choose the method by which to carry out the Work.

If you stipulate the procedures or facilities to be used and orfollowed by us in undertaking the Work, you will be liable for any loss or damage or other consequences resulting from our compliance or attempts to comply with such stipulations.

18. Access:

The customer shall provide access to the premises to Aussie Handyman Team to undertake the Works and will make all necessary arrangements with the proper authority or person for any permits, traffic control, any permissions or relative signal systemthat are required to carry out the Work. The customer will provide safe working environment for all our operatives, agents, sub-contractors etc, for the entire duration of the service for the purposes of carrying out the works.

19. Removal of Waste Materials:

Unless otherwise agreed in writing between the parties, the Customer will be solely responsible for the removal of all waste materials from site, which are result from the works.

20. Inspection of the Works:

We request that a representative of our Customer is available to inspect the work as far asit is reasonably possible to do so, immediately upon completion of each job ,and to sign the relative Works Sheet, (though failure to countersign the relevant Works Sheet, shall not imply that the work has been rejected by the customer). If the work is not considered not to be in accordance of the contract, shall within 7 days from the date of inspection, give detailed notice in writing to the company. In the absence of such notice, the works shall be conclusively presumed to be complete and free from any defect,which would be apparent on reasonable examination.

21.Privacy Policy

To protect your privacy and personal information, Aussie Handyman will not loan, rent or sell to any third parties any personal details that have been passed on to us without explicit prior permission. Personal information provided by you when making a booking is shared only with our company`s departments to facilitate the process

22.Customer Support

Aussie Handyman office is working 24/7, offering customer support to its customers whenever needed. For any questions or concerns about a current booking or performed service, please do not hesitate to contact us on
020 3137 9380 or via e-mail on customercare@aussiehandymanservice.co.uk and ask for our Customer Care department. For new bookings or quotes, please visit our booking page.